Refund and Returns Policy

Refund and Returns Policy

Refund & Return Policy

Last updated: June 14, 2025

Thank you for shopping at IceSoul, your premier shop for Call of Duty: Mobile games accessories or custom clan t-shirts. Please read this Refund & Return Policy carefully before making a purchase. By completing a transaction on IceSoul, you agree to the terms below.

1. Digital Goods & Online Items

The digital items are not anymore available on our website. If you want to trade you must do it inside the CODM game

2. Final Sale

  • All sales are final. Once your payment is confirmed your product will be delivered to your shipping account

  • You are responsible for reviewing your cart and ensuring you select the correct product before checkout.

3. Exceptions & Dispute Resolution

We offer refunds, we understand issues can arise. We will consider refunds or partial credits only in the following limited circumstances:

  1. Product Not Delivered

    • If you pay for an product and do not receive it in 3-5 days, please open a support ticket.

    • We will verify the transaction and attempt to deliver the product.

    • If delivery ultimately fails due to seller error, you may be eligible for a full refund.

  2. Products have Significantly Misdescribed

    • If the delivered product  differs from the listing (e.g., color, shape), you must notify us within 24 hours of delivery with screenshots or other proof.

    • We will review your claim and may require the seller to correct the delivery or issue a partial refund.

  3. Fraud or Unauthorized Transactions

    • If your payment method was used without your authorization, you must report the issue to your payment provider immediately.

    • IceSoul will cooperate with your bank or card issuer’s fraud investigation and may suspend or reverse the transaction pending resolution.

To request assistance under any of these exceptions, please contact our support team at support@icesoul.co.uk with:

  • Your order number

  • Date and time of purchase

  • Detailed description of the issue

  • Any supporting screenshots or documentation

We aim to respond to refund requests within 3 business days.

4. Chargebacks & Seller Protection

  • We strongly discourage buyers from filing chargebacks with their bank before contacting IceSoul support. Chargebacks place undue burden on sellers and may result in the suspension of your IceSoul account.

  • If a chargeback is filed, we reserve the right to dispute it with your bank and may suspend or terminate your account pending investigation.

5. Changes to This Policy

IceSoul reserves the right to modify this Refund & Return Policy at any time. We will post any updates on this page with a revised “Last updated” date. Your continued use of the Site after changes constitutes acceptance of the new policy.

6. Contact Us

For questions or support regarding refunds, please reach out to:

Email: support@icesoul.co.uk

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