Privacy Policy
Last updated: June 14, 2025
IceSoul (“we,” “us,” or “our”) operates the IceSoul website (the “Site”) and is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information.
1. Information We Collect
1.1 Account Information
Registration data: name, email address, password
Vendor data: payout details (e.g. PayPal or bank account), billing address
1.2 Transaction Data
Order history: products purchased or sold, dates, prices
Payment information: transaction IDs, amounts (processed via third-party payment gateways; we do not store full credit-card numbers)
1.3 Website Usage & Device Data
Log files: IP address, browser type, operating system, referral URLs, pages viewed, timestamps
Cookies & similar technologies:
Essential cookies for login and shopping-cart functionality
Performance cookies (e.g. Google Analytics) for usage statistics
Functional cookies (e.g. “remember me”)
Advertising cookies (if you opt into promotions)
1.4 Communications Data
Support requests: any information you submit via help tickets or live chat
Email correspondence: promotional subscriptions (if opted in) and transactional notifications
2. How We Use Your Information
| Purpose | Data Used |
|---|---|
| Provide & maintain services | Account, transaction, usage data |
| Process payments | Transaction data |
| Improve user experience | Usage & device data, cookies |
| Customer support | Account & communications data |
| Marketing & promotions | Email address (if opted in) |
| Legal compliance & fraud prevention | Account, transaction, usage data |
3. Sharing & Disclosure
3.1 Service Providers
We share data with third-party vendors only as necessary to provide our services:
Payment processors (e.g. PayPal, Stripe)
Hosting & infrastructure (e.g. AWS, DigitalOcean)
Analytics (e.g. Google Analytics)
Email delivery (e.g. Mailgun, SendGrid)
3.2 Legal Requirements
We may disclose your information if required by law, subpoena, or to protect our rights.
3.3 Business Transfers
If IceSoul is acquired or merges, your data may be transferred to the new owner under the same privacy obligations.
4. Your Rights
| Right | Description |
|---|---|
| Access & portability | Request a copy of your personal data in machine-readable form. |
| Rectification | Correct inaccurate or incomplete data. |
| Erasure (“Right to be forgotten”) | Request deletion of your data, subject to legal retention requirements. |
| Restriction of processing | Temporarily limit how we use your data. |
| Objection | Opt-out of data processing for direct marketing or profiling. |
| Withdraw consent | If you’ve consented (e.g. to cookies), you can withdraw at any time. |
To exercise these rights, contact us at privacy@icesoul.co.uk. We will respond within 30 days.
5. Cookies & Tracking
Manage your preferences: Most browsers let you block or delete cookies via settings.
Opt-out tools:
Google Analytics: use their Opt-out Browser Add-on
Advertising networks: visit YourAdChoices.com
Disabling cookies may limit certain features on our Site.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards, including:
HTTPS encryption (TLS) for data in transit
Hashed & salted passwords
Access controls and audit logs
However, no system is 100% secure. Please practice safe password hygiene.
7. Data Retention
We retain your account and transaction data for as long as your account is active or as needed for legal, tax, or reporting obligations.
If you request erasure, we will delete your personal data unless we have a lawful reason to retain it (e.g. a pending dispute or legal requirement).
8. Children’s Privacy
Our Site is not intended for children under 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data on someone under 16, please contact us to have it removed.
9. Third-Party Links
Our Site may contain links to other websites. We are not responsible for their privacy practices. Please review their policies before providing personal data.
10. International Transfers
IceSoul is based in the UK. By using our Site, you consent to transfer and processing of your data in the UK and any other country where our service providers operate, in accordance with this Privacy Policy and applicable data protection laws (including GDPR).
11. Changes to This Policy
We may update this Privacy Policy. We will post the revised version with a new “Last updated” date. Continued use after changes constitutes acceptance.
12. Contact Us
If you have questions or concerns about this policy, please contact:
Email: privacy@icesoul.co.uk